Shipping and Delivery

Experience swift and reliable shipping with us. From order to doorstep, our commitment is prompt delivery practically possible, ensuring your eagerly awaited items reach you securely and on time!

Digital Downloadable Products

For digital downloadable products, your files will be available to download once payment is confirmed.

If you have any questions or concerns about our products, feel free to reach out to us via our Contact Us page or can contact us directly at [email protected] – Thank you for your understanding and trust.


* Please note that the information on the rest of this page is only applicable to physical products requiring shipment

We Ship Across Australia

It’s our pleasure to serve best logistic experience to our customers. We ship our products from our large network of warehouses. Our suppliers have partnered with reputed companies like EMS, UPS, DHL, ePacket, FedEx and more, for deliveries across the world.

* There are some locations we are unable to ship – if you happen to be from one of those locations, we will contact you.

Shipping Time

Total shipping time is made up of two parts 1.Order Processing time and 2.Actual time it takes to reach to customer’s address, once the product is shipped from the warehouse. As you can appreciate, total shipping time varies for different locations within the same country. 

Where possible and depending upon how busy our warehouses are, our best effort Order Processing time can take anywhere between 2 to 5 business days from the date of order. The shipping time is another 3 to 10 days (estimate only, excl. order processing time)

Tracking Information

Of course you will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping, but there is nothing to worry about if that happens.

Also to note that sometimes we do face system integration issues with logistics companies and in such rare event, you may not receive a tracking number. In any such event, feel free to please contact us and one of our friendly operations staff member will get back to you

Contact Us

For questions or concerns regarding your order shipment, please reach out to us via our Contact Us page or can contact us directly at [email protected]

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Returns**

Damaged or manufacturing defect for physical product, free replace or refund.​